Port Washington State Bank is proud to announce that five of its mortgage lenders recently received the Five Star Mortgage Professional Award presented by Five Star Professional. Recipients this year include Jay Schreurs (NMLS 759020), Dave Mulder (NMLS 759013), Sharon Niesing (NMLS 759010), Kelly Lambrecht (NMLS 1478460) and Linda Chay (NMLS 1419913).
“The PWSB mortgage team is truly dedicated and responsive to our valued customers. They consistently go the extra mile, and even during a pandemic year, we managed to help more than 800 families with their mortgage needs. Without their expertise and strong customer service, we wouldn’t be the county’s preferred lender,” commented James Schowalter, President and Chief Operating Officer.
In a survey of customer satisfaction following a new or refinanced mortgage loan at PWSB, 94% of the surveys returned in 2020 ranked PWSB’s service across all lenders as excellent, or 5 out of 5 across a five-point scale.
ABOUT THE FIVE STAR AWARD
This prestigious recognition is earned by less than 7% of lenders in a given market every year. Professionals cannot purchase this recognition, it is completely earned. Nomination for the award is determined by scoring high in criteria evaluated using surveys of recent homebuyers. The criteria includes customer service, integrity, communication, product and service options, and overall satisfaction. Consideration is also given to whether the lender would be recommended to a friend.
Industry peer evaluations by mortgage, insurance, and real estate professionals also are a factor. Peers consider lenders’ customer service skills, integrity, communication skills, preparation to and attention to detail. After the homebuyers and industry peer surveys are complete, they are reviewed by the Blue Ribbon Panel of industry peers based in Eagan, Minnesota.
For more information on the Five Star award, visit www.fivestarprofessional.com