All Mortgage Lenders Received 100% Excellent Ratings from Customers!
Port Washington State Bank is proud to announce that all of its mortgage lenders recently received the Five Star Mortgage Professional Award presented by Five Star Professional. Recipients this year include Jay Schreurs (NMLS 759020), Sharon Niesing (NMLS 759010), Kelly Lambrecht (NMLS 1478460) and Linda Chay (NMLS 1419913).
This prestigious recognition is earned by less than 3% of lenders in a given market every year. Professionals cannot purchase this recognition, it is completely earned. Nomination for the award is determined by scoring high in criteria evaluated using surveys of recent homebuyers. The criteria includes customer service, integrity, communication, product and service options, and overall satisfaction. Consideration is also given to whether the lender would be recommended to a friend.
Industry peer evaluations by mortgage, insurance, and real estate professionals also are a factor. Peers consider lenders’ customer service skills, integrity, communication skills, preparation to and attention to detail. After the homebuyers and industry peer surveys are complete, they are reviewed by the Blue Ribbon Panel of industry peers based in Eagan, Minnesota.
In a survey of customer satisfaction following a new or refinanced mortgage loan at PWSB, 100% of the surveys returned in 2022 ranked PWSB’s service across all lenders as excellent, or 5 out of 5 across a five-point scale.
“It’s wonderful that our entire team of mortgage lenders are repeat winners this year,” commented James Schowalter, President and Chief Operating Officer. “We offer a variety of loan types and terms to satisfy customer needs. Despite these complexities, the mortgage team consistently communicates well, prepares our customers for what’s coming, and ensures the loan closes on time: These assurances are often absent when buyers choose a national resource that doesn’t offer personal expertise,” Schowalter added.
For more information on the Five Star award, visit www.fivestarprofessional.com.
