Celebrating Excellence Among PWSB's Mortgage Lenders!

Port Washington State Bank is proud to announce that all of its mortgage lenders recently received the Five Star Mortgage Professional Award presented by Five Star Professional. Recipients this year include Jay Schreurs (NMLS 759020), Kelly Lambrecht (NMLS 1478460) and Linda Chay (NMLS 1419913).

This prestigious recognition is earned by less than 3% of lenders in a given market every year. Professionals cannot purchase this recognition, it is completely earned. Nomination for the award is determined by scoring high in criteria evaluated using surveys of recent homebuyers. The criteria includes customer service, integrity, communication, product and service options, and overall satisfaction. Consideration is also given to whether the lender would be recommended to a friend. 

Industry peer evaluations by mortgage, insurance, and real estate professionals also are a factor. Peers consider lenders’ customer service skills, integrity, communication skills, preparation to and attention to detail. After the homebuyers and industry peer surveys are complete, they are reviewed by the Blue Ribbon Panel of industry peers based in Eagan, Minnesota. 

In a survey of customer satisfaction following a new or refinanced mortgage loan at PWSB, 93.75% of the surveys returned in 2024 ranked PWSB’s service across all lenders as excellent, or 5 out of 5 across a five-point scale. 

“Our entire mortgage team earning this recognition again is a testament to their dedication,” commented James Schowalter, President and Chief Operating Officer. “Navigating home financing can be challenging, but our team’s expertise, proactive communication, and commitment to on-time closings set us apart. Unlike national lenders, we provide the personal guidance and local knowledge that truly make a difference for our customers,” Schowalter added.

For more information on the Five Star award, visit www.fivestarprofessional.com.